Refund & Cancellation Policy
Last updated: 28 October 2026
This policy explains how cancellations and refunds work for DUSKARENO, operated by DUSKARENO MARKETING LTD (company number 17537729, registered office Office 2141, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom). It forms part of our Terms of Service.
1. Cancelling your subscription
- You can cancel at any time from your account settings or by emailing [EMAIL].
- Cancellation takes effect at the end of your current billing period. You keep full access until then and you will not be charged again.
- We don't charge cancellation fees and you don't need to give a reason.
- Creating an account on its own never starts a paid subscription, so there is nothing to cancel until you choose a plan.
2. 14-day right to cancel (UK consumers)
If you are a consumer, you may cancel within 14 days of your first subscription payment. Because access to the app starts immediately at your request, any refund is reduced in proportion to the days of service already provided in that period. This right applies to your first subscription payment, not to later monthly renewals.
3. Renewals
Monthly renewals are not refunded once a new billing period has started, except where the law requires, where we have charged you in error, or where the Service has been unavailable for a significant part of the period because of a fault on our side.
4. AI credits
- Credit packs are one-off payments and never renew.
- Credits that have been used are not refundable.
- Unused credits can be refunded if you ask within 14 days of purchase. If part of a pack has been used, we refund the unused credits at the rate you paid.
- After 14 days, unused credits remain available in your account but are no longer refundable, unless we close your account without cause.
5. Charges you don't recognise or think are wrong
Charges appear on your statement as [DESCRIPTOR]. If something looks wrong, email [EMAIL] within 30 days of the charge with your account email and the date and amount. We reply within 2 working days and, where a refund is due, process it within 5 working days. Refunds go back to the original payment method and may take a further 5 to 10 working days to appear, depending on your bank. Please contact us before raising a dispute with your bank, as it is usually the fastest way to resolve it.
6. How to contact us
- Email: [EMAIL]
- Phone: [TELÉFONO]
- Post: DUSKARENO MARKETING LTD, Office 2141, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
7. Your statutory rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.